Independent drivers on Kovan pick the bag that suits them from what the branches have opened. Each card is a single job: the branch and time window, parcels and volume, distance, neighbourhoods, the fee. Five things to compare, not forty.
Five steps. Three on the phone, one on e-Devlet, one in person.
You enter your Turkish mobile number and the code we text you. Your account binds to that phone, and you open the app at the start of a shift with a PIN or your fingerprint.
Binding the account to one device is what stops anyone delivering in your name if your phone is lost.
Full name, date of birth (at least 18), province and district, vehicle type and plate. The pilot is in İstanbul; applications from other provinces go on a waiting list.
The vehicle type decides which bags you are shown. If you change vehicle, the registration is reviewed again.
Your licence, criminal record and tax status are verified with barcoded documents from e-Devlet. The traffic insurance photo is taken with the in-app camera.
Documents are encrypted on disk and the barcode number is erased once a decision is made.
Your identity number is verified in the system, while your ID itself is seen in person. No image of it is stored.
Once the identity is approved your name and date of birth are locked; your identity number appears on screens only as its last four digits.
When every check is approved and in date, the board opens. You see bags in your province that fit your vehicle on days you are free; your own district comes first.
If a document expires the board closes; it opens again once the renewed document has been reviewed.
Kovan does not pay you. The company you work for does; Kovan keeps the record and shows you the statement.
You get a separate statement at every company you work for, and you read it in the app.
The rules are clear from the start, and a mis-tap is not a reason to punish you.
The board shows the branch, the day, the time window, the vehicle type, parcels and volumetric weight, distance, neighbourhoods and the fee. Turning down work you do not like costs you nothing, and dropping work you took is free within the first 10 minutes.
Your location is recorded only while a shift is open. When you close the shift, the recording stops.
Location is recorded only while your shift is open. When you close the shift, recording stops; the app does not keep following you in the background. Stored location samples are deleted automatically after a set period.
Recipients’ names, phone numbers and addresses are stored encrypted; your phone shows only the stops you are going to that day. You call a recipient through a masked number.
If a complaint is opened about you, you see it and can add an explanation; you have a window to appeal. The decision is recorded together with its reason.
If you run a courier company in İstanbul, or you drive your own vehicle, leave an application and our operations team will call you.